COVID-19 Business Update

    We’d like to reassure you that we are monitoring and following the guidelines set out by the government, HSC (Public Health Northern Ireland) and other sources regarding the Coronavirus outbreak, to ensure that we are making effective decisions in line with daily news and status updates.
     
    Current status: Business as usual.
    Heyn businesses continue to operate as normal.  Our engineering team will continue to attend site to carry out planned preventative maintenance & service, provide installation services and to deal with any faults or emergency service requirements. 
     
    Keeping our staff and customers safe is of paramount importance to Heyn.  Going forwards before entering a customer's premises our staff will ask two questions, to assess the situation and establish the possible presence of a patient with COVID-19.

    1. Has anyone in the premises been diagnosed with COVID-19, been asked to self-isolate, or has travelled to a Coronavirus high-risk area or country in the last 14 days?
    2. Is anyone in the premises suffering from flu-like symptoms?

    If the answer to the first question is yes, the engineer will contact Heyn's service manager so that he can assess via direct conversation with the customer if it is deemed safe to proceed to complete the work required.  If its agreed not to proceed the appointment will be rescheduled for a later more appropriate date.

    If the answer to the second question is yes, the engineer will proceed with the job, but will undertake additional hygiene and social distancing actions. This includes wiping surfaces, asking the end customer to remain at least 3m away, not accepting the offer of drinks and on finishing the job not completing the sign-off with the customer.
    If the answer to both questions is no, the job will proceed as normal.

    We are also
    Actively monitoring our systems, service and our people continually.
    The senior management team convenes daily to discuss, update and review.
    As and when new advice is released, we will adapt our strategy with any necessary changes and provide updates.

    Heyn's Continuity Plan
    Heyn has a robust Business Continuity Plan that will enable us to continue to provide services, should the situation arise. Measures include:

    Heyn has the ability to replicate the office environment for our staff on the operational, account management and sales side of the business, enabling them to work from home.
    The balance and nature of this resource is flexible such that Heyn can meet the needs of our customers at all times.

    We would like to advise you that at this time, there is no anticipated need for special measures to be put in to place and you should continue to contact us in the normal way.

    Risk Management
    We are following the relevant guidelines and Senior Management meet  daily to assess any changes in these fast changing, unprecedented times.
     
    We continue to consider our customers, colleagues and stakeholders and to review the service and resource accordingly.

    Contact and Availability
     • Our website and email contacts are available as usual
     • The phone lines are available as usual

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